Return & Refund Policy

 

At FENDZ, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a 30-day return and refund policy to ensure a smooth and fair experience.

Return Eligibility (30 Days)

You may request a return within 30 days of receiving your order if the following conditions are met:

  • The item must be unused, unworn, and unwashed

  • The item must be in its original condition

  • All tags, labels, and original packaging must be intact

  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Items marked as final sale

  • Items damaged due to misuse or improper handling

  • Items returned after 30 days of delivery

How to Request a Return

To start a return, please follow these steps:

  1. Contact us at support@fendz.shop within 30 days of delivery

  2. Provide your order number and reason for return

  3. Our support team will review your request and send return instructions

Please do not send items back without approval, as unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect

  • We recommend using a trackable shipping service to ensure safe return

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Email support@fendz.shop

  • Include clear photos of the item and packaging

After verification, we will arrange a replacement or full refund at no extra cost.

Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

Order Cancellation

Orders can only be canceled before shipment.
If your order has already been shipped, you will need to follow the return process after delivery.

Contact Information

For any questions regarding returns or refunds, contact us:

Business Name: FENDZ
Address: 202 N College St, St Francis, KS 67756, United States
📧 Email: support@fendz.shop
📞 Phone: +1 (785) 332-2928
🌐 Website: https://fendz.shop